Shipping policy

SHIPPING

Provinces We Ship To

We currently ship to British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, and Quebec. This allows us to manage shipping costs effectively and offer free delivery thresholds that benefit our customers. We do not ship to other provinces or territories at this time.

Local delivery and pickup

Free local delivery is available on orders of $38 or more in Vernon, Kelowna, West Kelowna, and Lake Country.

Scheduled route delivery is free on orders of $180 or more in Salmon Arm, Armstrong, Enderby, Peachland, Summerland, Penticton, and Oliver. Orders are combined and delivered on a planned route, usually within three weeks. We’ll contact you to confirm the delivery date.

Kelowna customers can email us before ordering to arrange free pickup from our McKinley-area orchard. There is no minimum order. The pickup date and exact address are confirmed privately after contact.

Free Lower Mainland and Interior Delivery — Orders $200+

Free delivery via Moving Mountains Logistics (MML) is available on orders of $200 or more after discounts, before taxes, to eligible Lower Mainland and Interior postal codes. Availability is confirmed at checkout.

Lower Mainland service includes covered addresses in Hope, Chilliwack, Abbotsford, Mission, Langley, Surrey, Delta, Richmond, Burnaby, New Westminster, Coquitlam, Vancouver, North Vancouver and West Vancouver.

Interior service includes covered addresses in Kamloops, Heffley Creek, Knutsford, Sun Peaks, Monte Creek, Chase, Sorrento, Blind Bay, Tappen, Celista, Salmon Arm, Sicamous, Barriere, Merritt, Logan Lake, Cache Creek and Ashcroft. Not every address in these areas qualifies. This MML offer does not include Vancouver Island.

MML delivery includes temperature-protected transport and live tracking. Someone aged 19+ must be available to receive and sign for the delivery. Please provide any access or delivery instructions at checkout.

Deliveries follow scheduled routes, with Lower Mainland routes running 3–4 times weekly and Interior routes twice weekly. These are route frequencies, not guaranteed delivery timeframes.

Free Shipping to Select Provinces — Orders $300+

Orders of $300+ qualify for free shipping via standard ground service to BC, AB, SK, MB, ON, and QC.

Standard Shipping

For orders under $300, shipping rates are calculated at checkout based on your location and order weight. We partner with trusted carriers to ensure your cider arrives safely.

Processing Time

Orders ship within 2–3 business days. You'll receive tracking information once your order is dispatched. Local deliveries may be batched for efficiency.

Winter Shipping

To protect your cider from freezing during Canadian winter transit, we take extra precautions:

Weather delays: We may hold shipments during extreme cold snaps (below -15°C) to prevent freezing damage
Upgraded shipping: During severe weather, we may upgrade to expedited or insulated shipping at no extra cost to you
Free shipping applies to standard ground service: Winter conditions may require priority shipping to ensure safe delivery
Notifications: We'll email you if your order is delayed due to weather conditions

Why we do this: Cider can freeze and potentially burst bottles in extreme cold. We'd rather delay your order a few days than risk damaged product.