Frequently Asked Questions

About Our Cider

How is your cider made?

We use cold pressure fermentation in stainless steel, followed by aging in either stainless or oak barrels depending on the expression. Every batch is filtered for crystal clarity and sterile final filtration to preserve the pure, bold flavours of Okanagan apples. No shortcuts, no pasteurization—just craft.

Why is your cider premium?

Premium starts with the source. We use only Okanagan Valley apples, cold pressure fermentation, and aging in oak barrels or stainless steel—never rushing the process. Every batch is filtered for crystal clarity and sterile final filtration. We bottle in glass to preserve flavour and presentation, and we never pasteurize. It's craft cider made without compromise, from terroir-driven fruit to the bold, complex expressions in every bottle.

Where do your apples come from?

The majority of the apples and fruit used in our cider comes from our Okanagan orchards. When we need additional fruit, we source from trusted BC growers. Warm days, cool nights, and mineral-rich soil give Okanagan fruit exceptional flavour and character. That’s the foundation of every bottle we make.

Do you use preservatives or additives?

We use sterile filtration to remove unwanted elements, but we also add sulphites to the final product as an extra safeguard to ensure quality and freshness. No pasteurization, no artificial ingredients, no shortcuts—just Okanagan apples, craft fermentation, sterile filtration, and sulphites for preservation.

What styles do you offer?

Our core range includes barrel-aged expressions with rich, complex character, hopped ciders with aromatic punch, and fruit-infused varieties that showcase seasonal ingredients. Each is crafted to highlight the terroir of the Okanagan Valley with the precision and intention of a winemaker.

What's the alcohol content?

Our ciders range from 6-7.5% ABV depending on the expression. Each product page lists the specific ABV for that bottle. This can also change from year.

Build Your Case

What is Build Your Case?

Build Your Case is a custom 12-bottle case (12 × 750 ml) for $215. The default mix is 3 bottles each of The Core ($18.50), Unhazy Hopped ($19.50), Black Hole ($19.95) and Barrel Proof ($19.95). At individual prices, this mix totals $233.70, saving $18.70.

All barrel-aged selections total $239.40 at individual prices, saving $24.40 in the $215 case. Strawberry Ciderita is available by request only; the current batch has a tart lemon profile.

How do I customize my case?

Add Build Your Case to your cart, then enter your preferred mix in the cart order notes before checkout. Your mix must total 12 bottles. Leave the notes blank for 3 each of The Core, Unhazy Hopped, Black Hole and Barrel Proof. Strawberry Ciderita is by request only. You can still use the notes for other order instructions.

Orders & Shipping

How do I place an order?

Place your order through our online store. We'll pack every bottle with care in glass and ship it from our Okanagan cidery. Tracking details are shared when available.

Where do you ship?

We ship direct-to-consumer to British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, and Quebec. Every bottle is packed with care and shipped from our cidery in BC's Okanagan Valley straight to your door. We don't distribute through liquor stores—this is the only way to get Hardcore Cider.

What are your shipping costs?

Local delivery

Free on orders of $38 or more in eligible areas of Kelowna, Vernon, Lake Country and West Kelowna.

Scheduled regional delivery

Free on orders of $180 or more on eligible Salmon Arm–Oliver routes. Your route date is confirmed after ordering.

Eligible Lower Mainland and Interior delivery

Free on orders of $200 or more after discounts and before taxes in eligible Lower Mainland, Shuswap, Kamloops and Interior areas. Vancouver Island is excluded. Confirm availability at checkout.

Standard shipping

Free on eligible destinations with orders of $300 or more.

Kelowna orchard pickup

Select free Kelowna Orchard pickup at checkout. You’ll receive an email within 24 hours when your order is ready, with the complete pickup address in the McKinley area of Kelowna, BC. Please wait for your ready-for-pickup email before arriving.

How long does shipping take?

Dispatch and transit times vary by order, location and carrier; we don't guarantee a delivery date. Local delivery is free on $38+ orders in eligible areas of Kelowna, Vernon, Lake Country and West Kelowna. Scheduled regional delivery is free on $180+ orders on eligible Salmon Arm–Oliver routes, with the route date confirmed after ordering. Free $200+ delivery after discounts and before taxes is available to eligible Lower Mainland, Shuswap, Kamloops and Interior addresses; Vancouver Island is excluded. Free standard shipping is available on eligible destinations with orders of $300+. Tracking details are shared when available. For free Kelowna Orchard pickup, select it at checkout. You’ll receive an email within 24 hours when your order is ready, with the complete pickup address in the McKinley area of Kelowna, BC. Wait for your ready-for-pickup email before arriving.

What payment methods do you accept?

We accept all major credit cards, Apple Pay, Google Pay, and Shop Pay for secure, convenient checkout.

Storage & Serving

How should I store and serve your cider?

Store bottles upright in a cool, dark place—ideally between 4–10°C. Proper storage preserves flavour and quality. For most ciders, serve cold at 2–6°C in your favourite glass. Serve Black Hole lightly cool, more like a red wine than a fridge-cold cider. Allow it to warm slightly before tasting so its blackberry, oak and vanilla notes can open up. Once opened, refrigerate and enjoy within a few days.

How long does unopened cider last?

We don't publish a fixed shelf-life window. Store unopened bottles upright in a cool, dark place to help preserve quality.

What's the best way to enjoy Hardcore Cider?

For most ciders, serve cold at 2–6°C in your favourite pint glass, wine glass, or whatever you prefer—just use something that lets you appreciate the clarity and aromatics. Serve Black Hole lightly cool, more like a red wine than a fridge-cold cider. Allow it to warm slightly before tasting so its blackberry, oak and vanilla notes can open up. Pair with charcuterie, aged cheeses, grilled meats, or enjoy on its own. Each expression has unique flavour notes—check the product page for specific pairing suggestions.

Visiting & Contact

Can I visit the cidery?

Our cidery is not open to the public and we have no public tasting room. For free Kelowna Orchard pickup, select it at checkout. You’ll receive an email within 24 hours when your order is ready, with the complete pickup address in the McKinley area of Kelowna, BC. Please wait for your ready-for-pickup email before arriving. Pickup is by arrangement only. You can also find us at festivals and tasting events throughout BC.

How can I contact you?

Send us a message through our contact form and we'll get back to you within 24 hours. You can also reach us at info@hardcorecider.ca or follow us on social media for updates, releases, and cider culture.

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